Deposits and Payments
All orders must be paid in full prior to us filling the order. If you have
chosen to pay by check, your order will not be processed until we have received
full payment. All orders will receive an acknowledgment fax or email.
Return Check/Credit Card Transactions
There is a $35.00 return check fee, and there is also a $35.00 credit card
dispute fee. All fees must be paid in full within 7 days of us contacting you
unless special arrangements have been made. If payment is not received, further
collection actions will be taken.
Placing Your Order
When placing your order, please take the time to correct any misspelling of
names and words, as we will be going with your exact wording and spelling.
We will not be responsible for any error or corrections of errors on your part
once an order has been processed.
If you need to make changes to your order, you must contact us within 24
hours of purchasing your order to allow us to make the correct changes to the
If the order has been complete and there is a change, there will be a fee
depending on the corrections .
Set Up Fees
If you are placing an order with us for the first time, and would like to
include a logo in your engraving, there is a one time fee of $35.00. Once your
logo file is in our system, any additional orders you place will not be charged
this fee. The logo fee and the setup charge's are waived if you are placing an
order of 25 items or more. All logo files should be in
.eps, .pdf or .cdr file format.
20 or more awards discounts available please contact us.
Prices Listed On The Site
All Items are priced at the 8x10 sizes please contact us for smaller or
When will I receive my order?
Production time is 5 days plus shipping time.