Deposits and Payments
All orders must be paid in full prior to us filling the order. If you have chosen to pay by check, your order will not be processed until we have received full payment. All orders will receive an acknowledgment fax or email.

Return Check/Credit Card Transactions
There is a $35.00 return check fee, and there is also a $35.00 credit card dispute fee. All fees must be paid in full within 7 days of us contacting you unless special arrangements have been made. If payment is not received, further collection actions will be taken.

Placing Your Order
When placing your order, please take the time to correct any misspelling of names and words, as we will be going with your exact wording and spelling.  We will not be responsible for any error or corrections of errors on your part once an order has been processed.

If you need to make changes to your order, you must contact us within 24 hours of purchasing your order to allow us to make the correct changes to the order.

If the order has been complete and there is a change, there will be a fee depending on the corrections .

Set Up Fees
If you are placing an order with us for the first time, and would like to include a logo in your engraving, there is a one time fee of $35.00. Once your logo file is in our system, any additional orders you place will not be charged this fee. The logo fee and the setup charge's are waived if you are placing an order of 25 items or more. All logo files should be in .eps, .pdf or .cdr file format.

Discounts Available
20 or more awards discounts available please contact us.

Prices Listed On The Site
All Items are priced at the 8x10 sizes please contact us for smaller or larger sizes.

When will I receive my order?
Production time is 5 days plus shipping time.